TANDEM GRAPHICS PRINTING-- Large Format Printing and Digital Printing
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Commonly Asked Questions

How do I get files to you?
We accept files in every possible way. The quickest way is via the internet, assuming you have a high speed/bandwith connection. Simply click on our "send a file" button and you will be instructed how to send us a file.

What is your normal turnaround?
Our normal turnaround is 2 business days. This means that jobs will be completed within 2 days of when they arrive. Some jobs may take longer. They include jobs requiring additional attention (due to errors, etc.), jobs that require proofing, or jobs that are large (usually more than 24 pages). Check with us if you are concerned that your job may require more than 24 hours. Rush service charges may apply when we turnaround a job in less than 24 hours (usually the same day we recieve it). Super rush service applies to extremely short turnaround (usually 2-4 hours). There are specific cut off times for all rush services, contact us for more information.

What methods of payment do you accept?
We accept American Express, Visa, MasterCard, Discover and checks.

What are my shipping options?
We ship anywhere in the U.S. using FedEx or UPS. We can use our account or yours and will specify 3rd party or blind ship if necessary. All orders are packed to ensure they arrive in pristine condition. Orders may be split to arrive at various locations. Tracking information will be provided via email if requested.

What native file formats do you accept?
Generally we accept all widely accepted formatted files. This would include Quark Xpress, Adobe Illustrator, Photoshop, Indesign, etc.

Can I create a PDF file for output on either my Mac or PC?
Either platform is fine. The important thing is that it is saved as press ready, meaning your images are of the highest possible resolution and your black and white images are saved as grayscale and your color images are cmyk. Make sure your fonts are imbedded.

What is "preflighting"?
Preflighting is the step just before imaging your job. We check to make sure the type, graphics, and other elements are working properly and are not corrupted or missing. This insures that the job will run out properly. We make every effort at this step, however we cannot guarantee that we'll catch every problem that might be introduced by improper preparation. This is why it is so important that you properly prepare your files.

Do you keep copies of my files on site? What if I need revisions, corrections, etc.?
Yes, most times copies of your files are maintained on site for 3 years. We would be glad to rerun or revise any files you may have here, normal charges will apply (handling/processing, file manipulation, etc.).

NEVER trust the color fidelity of any monitor, anywhere. Period.
Transmitted additive images can never "match" reflected subtractive images. Use the "numbers", the information box in Photoshop, and printed swatch guides.

NEVER use the predefined "Hairline" weight for a line.
A laser printer defines a hairline differently than an imagesetter does. A good rule of thumb for a hairline rule is 25 points.